Shipping Policy

Shipping Policy, In's & Out's, Transit Time, Frequently Asked Questions

 

The In's & Out's of
Shipping

The Colored Sand Company ships your orders with courier services you can count on. Request up-to-date details like order tracking, expected delivery dates, and more.

 

Shipping Estimates Expected Delivery Tracking Help

 

The Colored Sand Company strives to offer our valued customers the most secure, timely, and economic shipping options.  
We ship daily to ensure you receive your order as efficiently as possible!

 

 

 

Estimate Shipping Cost Without Placing An Order or Creating An Account


The Colored Sand Company has included a quick shipping estimate function viewable within the shopping cart. To activate, you will need to first place an item in your shopping cart. Below, we've created a short video showing how to add an item to the shopping cart, using the estimate shipping tool, and selecting the best service option to calculate your order total.

 

Demo - How to estimate shipping cost

 


 

How Often Do We Ship Orders

Orders received with completed payments are processed immediately and submitted for packaging. Courier pick-ups occur Monday - Friday between 12:00pm - 3:00pm EST. All orders placed after 10:00am EST will be subject to ship the following day.  

 

Weekly Shipping Calendar - The Colored Sand Company

* With exception to US and Canadian Holidays.

 

Possible Delays During Peak Season

The Colored Sand Company strives to fulfill your order as quickly as possible - typically within 1 - 2 business days. During peak season (April - September), delays can occur due to high order volume and/or limited item availability. Please expect up to 5 - 6 days in some cases.

 

 

 

Does My Order Ship With A Tracking Number?


Yes.  All packages sent via courier include a packing slip and tracking number. If you did not receive a tracking number within 48 hours of your order, please contact us at shipping@coloredsandcompany.com for details.

 

 

 

How Long Before I Receive My Order?


All orders are processed and shipped within 1 - 2 days of receipt during normal weekday business hours, provided your payment has been verified and cleared. Please Note:  Pallet orders, US & Canadian holidays, and extreme weather conditions are an exception.  

UPS package transit times are charted below for quick reference.

UPS Standard Transit Times | The Colored Sand Company

 

 

 

Need More Help?

Please contact our Customer Support for further assistance.

 

 

 

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